This podcast episode explores the topic of repeat business—a profitable but not necessarily glamorous aspect of freelancing and consulting. Above all, you have to do good work in the first place in order to get repeat clients. Join Jason and Molly as they explore other strategies to foster repeat business, including positive work habits; recurring revenue streams as relationship touchpoints; and ways to invite your clients to learn about everything you have to offer.
Our tenth podcast episode features Elusive Moose co-founders Jason Mundok and Molly Connolly discussing their top three attributes of an awesome Project Manager (PM). Tune in to learn more about why confidence, the ability to be nimble, and having a calm demeanor can make or break your experience as a PM.
In our ninth Elusive Moose podcast episode, Jason and Molly tackle resolving conflict. All consulting and freelance work starts with a problem that needs to be solved—otherwise an outside party would not have to be brought in. With a variety of opinions, histories, and expectations at play, misunderstandings, mistakes, and bad chemistry can interfere with the consultant’s ability to solve the problem at hand. Should you offer a warranty on your work? What is the difference between something that is broken and something that is a change order? When should you fall on your sword and apologize?
In podcast episode number eight, Molly and Jason discuss the remote work culture that has been booming for the past few years. Both share particular environments they have worked in along with advantages and disadvantages to working on-site, off-site, from home, and in a coworking environment. Referenced in this episode: Fast Company’s “Balance Is Bunk!”, The Candy Factory, and Kelsey Dixon’s “Work/Life Balance Isn’t Real.”
In podcast episode number seven, Molly and Jason share their thoughts on selling with confidence. Tune in for a discussion about setting honest, realistic, and clear expectations; when to bring up project costs; and how to use business references to your advantage. Jason and Molly also review their sales processes and what their respective client proposals look like.
This podcast episode covers issues regarding client communication and transparency. As freelancers and consultants, we may be doing a lot of amazing work, but if we don’t tell our clients about it, they may just be seeing a big black hole. And that’s not good when invoice time comes around. How often do you communicate with your clients, and through what channels? Molly and Jason discuss keeping clients in the loop through a combination of weekly email status reports, time detail reports, and project narratives.
This podcast episode covers professional development and learning. Molly and Jason discuss their experiences with a variety of different professional development channels, including conferences, podcasts, webinars, online video, coaching, networking groups, workshops, and more. Molly talks about the three different areas most consultants and entrepreneurs need training in (leadership, management, technical) and Jason reveals how workshops completely changed his work trajectory.